These Terms and Conditions govern your use of the pg99 platform, including all casino games, sports betting products, promotional offers, payment services, and customer support. Please read them carefully before registering or placing any wager.
These Terms and Conditions ("Terms") constitute a legally binding agreement between you ("Player", "User", "you") and pg99 ("pg99", "the Platform", "we", "us", "our"). By accessing, registering on, or using any part of the pg99 website or its associated services, you confirm that you have read, understood, and agree to be bound by these Terms in their entirety. If you do not agree with any provision of these Terms, you must immediately cease using the pg99 platform.
By creating a pg99 account, making a deposit, placing a bet, or accessing any game or feature on the platform, you acknowledge that you have read these Terms and Conditions, the Privacy Policy, and the Responsible Gaming Policy, and that you agree to be bound by all of them. These documents are incorporated into these Terms by reference and form the complete agreement between you and pg99 regarding your use of the platform.
pg99 reserves the right to modify these Terms at any time. When material changes are made, the platform will update the "Last Updated" date at the top of this page. Your continued use of pg99 following any update constitutes acceptance of the revised Terms. It is your responsibility to review these Terms periodically. If you disagree with any amended Terms, you must close your account and stop using the platform.
Access to and use of the pg99 platform is strictly restricted to individuals who are 18 years of age or older. By registering on pg99, you confirm that you meet this minimum age requirement. pg99 takes its obligation to prevent underage gambling seriously and employs age verification procedures during and after the registration process.
pg99 may, at any time and at its sole discretion, request documentary evidence to verify your age, identity, or the source of funds associated with your account. Acceptable documents include a valid national identity card (NID), passport, or any other government-issued identification document. Failure to provide satisfactory documentation within a reasonable timeframe may result in the suspension or permanent closure of your account and the withholding of any pending withdrawals pending completion of verification.
You further confirm that you are not accessing pg99 from a jurisdiction where online gambling is prohibited by law. It is your sole responsibility to ensure that your use of pg99 complies with the laws applicable in your jurisdiction. pg99 does not represent or warrant that its services are lawful or available in your location.
To access the full range of pg99 services — including deposits, withdrawals, bonuses, live casino games, slots, and sports betting — you must register a personal account. Each individual is permitted to hold only one account on pg99. The creation of multiple accounts by the same individual is strictly prohibited and may result in the suspension of all associated accounts and forfeiture of all balances.
When registering, you are required to provide accurate, complete, and truthful information. This includes, but is not limited to, your full legal name, date of birth, email address, and preferred payment method details. You must promptly update your account information if any details change. pg99 accepts no liability for losses arising from your failure to maintain current and accurate account information.
You are solely responsible for maintaining the confidentiality of your account credentials, including your username and password. You must not share your login details with any third party. pg99 will not be held liable for any losses resulting from unauthorised access to your account where you have failed to adequately protect your credentials. If you suspect that your account has been compromised, you must contact pg99 support immediately at [email protected].
pg99 accepts deposits and processes withdrawals via the following payment methods available to players in Bangladesh: bKash, Nagad, Rocket, Upay, Visa, and Mastercard. The minimum deposit amount is ৳200. Minimum and maximum withdrawal amounts are displayed within your account portal and may be subject to periodic review.
Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your pg99 account balance instantly or within a few minutes of the transaction being confirmed by the payment provider. Deposits made via Visa or Mastercard may take up to one business day to reflect in your account, subject to your issuing bank's processing times.
Withdrawal requests are processed by pg99 within the timeframe stated in your account portal at the time of the request. Withdrawals are subject to identity verification checks, and pg99 reserves the right to request supporting documentation before releasing funds. All withdrawals will be returned to the same payment method used for the original deposit, where technically feasible.
pg99 reserves the right to delay or decline a withdrawal request if: (a) the account has not been fully verified; (b) there is a reasonable suspicion of fraudulent activity; (c) the applicable bonus wagering requirements have not been met; or (d) the withdrawal would breach any applicable legal or regulatory obligation. In such cases, pg99 will communicate the reason for the delay to the account holder via the registered email address.
pg99 offers a range of promotional bonuses to eligible registered players, including welcome bonuses, deposit match bonuses, free spins, cashback offers, and seasonal promotions tied to events such as the BPL, IPL, T20 World Cup, Eid, and Pohela Boishakh. All bonuses are subject to specific terms and wagering requirements, which are published on the relevant promotional page at the time the offer is made available.
By claiming any bonus, you agree to the specific terms attached to that promotion. Wagering requirements must be satisfied in full before any bonus-derived winnings may be withdrawn. The standard wagering requirement for deposit bonuses is stated on the individual promotion page and may vary between offers. pg99 reserves the right to amend, suspend, or withdraw any promotional offer at any time without prior notice.
All bets placed on pg99 are subject to the specific rules of the relevant game or sport. For sports betting — including cricket matches such as BPL fixtures, IPL games, T20 World Cup matches, and Bangladesh Tigers international matches — the applicable betting rules are published in the sportsbook section of the platform. For casino games, the rules of each individual game are accessible from within the game interface and are governed by the rules of the respective game provider.
Once a bet has been confirmed and accepted by the pg99 system, it cannot be cancelled, amended, or withdrawn by the player except where specific in-play cash-out functionality has been made available and is currently active for that market. pg99 reserves the right to void any bet placed in error, placed on an event that has been suspended, or placed as a result of a technical error that resulted in incorrect odds being displayed.
In the event of a dispute regarding the outcome of a sporting event, the official result as published by the relevant governing body — including the Bangladesh Cricket Board (BCB), ICC, BCCI, FIFA, or other applicable authority — will be the final determinant. pg99 is not responsible for the accuracy of third-party data feeds and will settle markets based on the most recently confirmed official result.
The following conduct is strictly prohibited on pg99. Any player found to have engaged in any of the actions listed below will have their account immediately suspended or permanently closed, and any balances or pending withdrawals may be forfeited at pg99's sole discretion:
pg99 cooperates fully with law enforcement agencies and regulatory authorities. Any suspected criminal activity identified on the platform will be reported to the relevant authorities without prior notice to the account holder.
pg99 is committed to promoting responsible gaming among all players. The platform provides a range of tools designed to help players manage their gambling activity, including self-imposed deposit limits, session time reminders, cooling-off periods, and self-exclusion options. These tools are accessible from within your account settings.
If you believe that your gambling is becoming problematic, or if a family member or friend expresses concern about your gambling behaviour, we strongly encourage you to make use of these tools and to seek professional support. Additional guidance is available on the pg99 Responsible Gaming page.
pg99 will honour all self-exclusion requests promptly. A player who has self-excluded may not create a new account or attempt to circumvent the exclusion by any means. Breach of a self-exclusion is a serious matter and may result in the permanent closure of all associated accounts.
All content on the pg99 platform — including but not limited to the pg99 brand name, logo, website design, graphics, text, software, game interfaces, and promotional materials — is the intellectual property of pg99 or its licensed content providers and is protected by applicable intellectual property laws. You are granted a limited, non-exclusive, non-transferable licence to access and use the platform for personal, non-commercial purposes only.
You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, or otherwise exploit any pg99 content without the express prior written consent of pg99. Unauthorised use of pg99 intellectual property may result in legal action. Game titles, logos, and assets provided by third-party studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi remain the property of their respective owners and are used by pg99 under licence.
To the fullest extent permitted by applicable law, pg99 and its affiliates, directors, employees, agents, and service providers shall not be liable for any direct, indirect, incidental, special, consequential, or punitive losses or damages arising out of or in connection with your use of the platform, including but not limited to: loss of funds resulting from wagering; interruption or unavailability of the platform due to technical issues; errors in game results caused by third-party software providers; delays in payment processing; or unauthorised access to your account.
pg99 makes no warranty, express or implied, that the platform will be available continuously, error-free, or free from viruses or other harmful components. The platform is provided on an "as is" and "as available" basis. Your use of pg99 is entirely at your own risk.
pg99 collects, processes, and stores personal data in accordance with its Privacy Policy, which is incorporated into these Terms by reference. By registering on pg99, you consent to the collection and processing of your personal data as described in the Privacy Policy. pg99 employs 256-bit SSL encryption and industry-standard security practices to protect the personal and financial information of all registered players.
pg99 will not sell, rent, or transfer your personal data to third parties for marketing purposes without your explicit consent. Data may be shared with payment processors, identity verification services, fraud prevention systems, and regulatory authorities where required by law or necessary to operate the platform. Full details of data handling practices are set out in the Privacy Policy.
pg99 reserves the right to amend, update, or replace these Terms and Conditions at any time. Changes will take effect from the date the updated Terms are published on this page. Where changes are material — for example, changes that affect your financial rights or significantly alter your obligations — pg99 will endeavour to provide reasonable advance notice via the email address registered to your account.
It is your responsibility to check this page regularly for updates. Continued use of the pg99 platform after the publication of revised Terms constitutes your acceptance of those changes. If you do not accept the revised Terms, you must immediately cease using the platform and, if you wish, close your account by contacting support at [email protected].
These Terms and Conditions, and any dispute or claim arising out of or in connection with them or their subject matter or formation, shall be governed by and construed in accordance with the laws of the jurisdiction in which pg99 is registered. Any disputes that cannot be resolved through direct negotiation between the parties shall be referred to binding arbitration in accordance with the applicable rules of the arbitral institution designated by pg99, or to the competent courts of the applicable jurisdiction.
Nothing in this clause shall prevent pg99 from seeking injunctive or other equitable relief in any court of competent jurisdiction to protect its intellectual property rights or to prevent irreparable harm. Players in Bangladesh acknowledge that online gambling regulation in Bangladesh is subject to ongoing legislative developments, and it remains the player's responsibility to ensure compliance with local laws.
If you have any questions about these Terms and Conditions, wish to raise a complaint, or need assistance with your account, please contact the pg99 support team. Our support staff are available 24 hours a day, 7 days a week and will respond to all queries as promptly as possible.
Contact email: [email protected]
pg99 aims to resolve all complaints within 5 business days of receipt. Complex disputes involving account verification, withdrawal holds, or alleged technical errors may require additional time. In all cases, pg99 will keep the affected player informed of the progress of their complaint through the registered email address.
These commitments underpin every clause in our Terms and reflect what pg99 genuinely stands for as a platform serving players across Bangladesh.
Fair & Transparent Rules
Every rule in our Terms is written in clear, plain English. No hidden conditions, no obscure fine print designed to confuse. If a rule affects your money or your account, it is stated plainly and prominently.
Secure Transactions
All deposits and withdrawals via bKash, Nagad, Rocket, and Upay are protected by 256-bit SSL encryption. Your financial data is never stored in plain text and is never shared without your consent.
Fast Withdrawal Processing
pg99 processes verified withdrawal requests promptly. Players who have completed account verification typically receive their funds faster, as the identity checks have already been completed.
Strict 18+ Enforcement
Age verification is mandatory for all pg99 accounts. The platform actively monitors for underage access and cooperates with any lawful request from authorities relating to the protection of minors.
Responsible Gaming Tools
Deposit limits, session time reminders, cooling-off periods, and permanent self-exclusion are available to every registered player at no cost. pg99 treats responsible gaming as a platform standard, not an optional extra.
24/7 Support in English
Questions about these Terms? Our support team is available around the clock via email at [email protected]. We aim to respond to all queries within one business day and to resolve all complaints within five business days.
You've read the rules — now experience the platform. Explore our full casino, cricket betting markets, and slots library. Questions? Our FAQ has answers.
18+ only. Gambling involves financial risk. Please play responsibly.