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pg99 Frequently Asked Questions

Everything you need to know about playing at pg99 — from creating your account and depositing via bKash or Nagad, to cricket betting rules, bonus terms, and responsible gaming tools. Browse by category below.

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Your pg99 Questions, Answered

This FAQ covers the most common questions asked by pg99 players across Bangladesh — from Dhaka to Chittagong to Sylhet. Whether you are new to online betting or a seasoned player looking for specific details about withdrawals, bonuses, or BPL cricket markets, you will find a direct, honest answer in the sections below. If your question is not listed, our support team at [email protected] is available around the clock.

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Section 1Account & Registration

Creating a pg99 account takes under two minutes. Visit pg99.vu, click the registration button, and fill in your mobile number, a secure password, and your date of birth to confirm you are 18 or older. Once submitted, a verification code is sent to your registered mobile number. Enter the code to activate your account and you are ready to deposit and play.

pg99 requires a valid government-issued photo ID to complete Know Your Customer (KYC) verification. Acceptable documents include your Bangladesh National Identity Card (NID), passport, or driving licence. A clear photograph or scan of the document is sufficient. Most accounts are verified within 24 hours of submission. Verified accounts enjoy faster withdrawals and higher transaction limits.

The minimum age to register and play on pg99 is 18 years. This is a strict policy with no exceptions. All accounts undergo age verification, and any account found to belong to a player under 18 will be permanently closed and any funds held will be reviewed. pg99 is committed to preventing underage gambling in Bangladesh.

To reset your pg99 password, go to the login page and click the 'Forgot Password' link. Enter your registered mobile number or email address, and a reset link or OTP will be sent to you. Follow the instructions to set a new password. If you no longer have access to your registered contact details, email [email protected] for manual account recovery assistance.

No — each player is permitted to hold only one pg99 account. Registering multiple accounts, whether using different email addresses, phone numbers, or payment methods, is a violation of pg99's Terms and Conditions. Duplicate accounts will be suspended and any balances may be forfeited. If you have lost access to your existing account, contact [email protected] rather than opening a new one.

To close your pg99 account, email [email protected] with the subject line 'Account Closure Request' from your registered email address. Before closure, ensure your account balance is fully withdrawn to your bKash, Nagad, or Rocket wallet. Our team will process the closure within 48 hours and send written confirmation. If you are closing your account due to gambling concerns, consider requesting self-exclusion instead — see the Responsible Gaming page for details.

Section 2Deposits & Withdrawals

To deposit via bKash on pg99, log in to your account and navigate to the Deposit section. Select bKash as your payment method, enter the amount you wish to deposit, and you will be shown a pg99 bKash merchant number. Open your bKash app, go to Send Money or Payment, and transfer the amount to the provided number. Your pg99 account balance is typically credited within 5 to 15 minutes of the transaction being confirmed.

Nagad deposits on pg99 are processed quickly — in most cases your balance is updated within 5 to 10 minutes of completing the transfer in your Nagad app. During peak hours such as BPL or IPL match days, processing may occasionally take up to 20 minutes. If your deposit has not appeared after 30 minutes, contact [email protected] with your Nagad transaction ID and our team will resolve it promptly.

The minimum deposit on pg99 is ৳200 for mobile wallet methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, or other partner banks, the minimum deposit is ৳500. There is no maximum deposit limit for verified accounts, though very large transfers may be subject to a brief security review before the balance is credited.

The minimum withdrawal amount on pg99 is ৳500 for all mobile wallet methods — bKash, Nagad, Rocket, and Upay. For bank transfers, the minimum withdrawal is ৳1,000. Withdrawals to the same payment method used for your most recent deposit are processed fastest. Accounts must be fully KYC-verified before any withdrawal request can be approved.

pg99 processes withdrawal requests within 1 to 4 hours for verified accounts using bKash, Nagad, or Rocket. Bank transfers to Dutch-Bangla Bank, Islami Bank, Sonali Bank, or BRAC Bank typically take 1 to 3 business days depending on the receiving bank's processing schedule. Withdrawals submitted over weekends or public holidays in Bangladesh may take slightly longer to complete.

pg99 does not charge any platform-side fees on standard deposits or withdrawals. However, your mobile wallet provider — bKash, Nagad, Rocket, or your bank — may apply their own standard transaction charges according to their pricing schedule. These third-party fees are outside pg99's control. We recommend checking your payment provider's current fee structure before initiating large transactions.

Yes, pg99 accepts deposits and withdrawals via both Rocket (Dutch-Bangla Bank Mobile Banking) and Upay. The process is the same as bKash and Nagad — select your preferred wallet in the Deposit section, enter the amount, transfer to the provided merchant number via your wallet app, and your pg99 balance will be updated within 5 to 15 minutes. All four major Bangladesh mobile wallets are fully supported.

Section 3Games & Gameplay

Cricket betting on pg99 covers international matches, BPL, IPL, T20 World Cup, and Bangladesh Tigers bilateral series. You can place bets on match winners, top run-scorers, top wicket-takers, over/under totals, live in-play markets, and more. Browse the Cricket section, select a match, choose your market, enter your stake in BDT, and confirm your bet slip. Live odds update in real time as the match progresses.

pg99 hosts an extensive slots library featuring titles from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. Popular categories include video slots, classic fruit machines, Megaways titles, and jackpot slots. All games are fully mobile-optimised and playable directly in your browser — no download required. Visit the Slots section to browse the full catalogue and filter by provider or game type.

Yes, all pg99 live casino games — including live roulette, blackjack, baccarat, and game show titles from Evolution Gaming and Ezugi — are fully optimised for mobile browsers on both Android and iOS. No app download is required. Simply visit pg99.vu in your mobile browser, log in, and navigate to the Live Casino section to join a live dealer table from anywhere in Bangladesh.

Return to Player (RTP) rates vary by game and are set by the game provider, not by pg99. Most Pragmatic Play and NetEnt slots available on pg99 carry RTPs between 94% and 97%, which is standard for the industry. The RTP figure is always displayed in the game's information panel — look for the 'i' icon or paytable within the game lobby before you start spinning.

All games on pg99 use certified Random Number Generator (RNG) technology supplied by the game providers. Slot and table game outcomes are fully random and cannot be influenced by pg99 or by the player. Live casino games use physical dealing and spinning with real-time video streaming, providing a transparent game environment. pg99 only partners with reputable, internationally recognised game studios.

Section 4Bonuses & Promotions

pg99 offers a welcome bonus to new players upon making their first deposit. The specific bonus amount and percentage match are displayed on the promotions page at the time of registration. To claim it, make your first qualifying deposit of the minimum required amount — the bonus is credited automatically to your account. Always read the full bonus terms, including wagering requirements, before opting in.

Wagering requirements define how many times you must play through a bonus amount before any winnings derived from it can be withdrawn. For example, a ৳1,000 bonus with a 20x wagering requirement means you need to place ৳20,000 in total bets using that bonus before cashing out. The wagering requirement, eligible games, and time limit for each bonus are clearly stated in the individual bonus terms on pg99.

Yes, most pg99 bonuses carry an expiry period — typically 7 to 30 days from the date the bonus is credited to your account. If the wagering requirements are not met within the expiry window, the bonus and any bonus-derived winnings are forfeited automatically. Free spins bonuses usually expire within 24 to 72 hours. Check the specific expiry dates in your account's bonus section to stay on top of active offers.

Yes, pg99 regularly runs promotions for existing players beyond the welcome offer. These include reload bonuses on subsequent deposits, free spins packages tied to new slot launches, enhanced odds on BPL and IPL cricket fixtures, and seasonal promotions during Eid, T20 World Cup, and other major events. Check the Promotions section after logging in to see all currently active offers available for your account.

Section 5Safety & Responsible Gaming

pg99 operates with SSL encryption across the entire platform, meaning all data you transmit — including payment details and personal information — is encrypted in transit and cannot be intercepted. Player funds are held separately from operational funds to ensure your balance is protected. pg99 uses verified payment partners including bKash and Nagad to ensure secure, traceable transactions for all Bangladesh-based players.

pg99 collects only the personal data necessary to operate your account securely and comply with responsible gaming obligations. Your data is never sold to third parties. All stored data is protected with industry-standard encryption. You can review the full details of what data pg99 collects, how it is used, and your rights as a player in the Privacy Policy page on the pg99 website.

To activate self-exclusion on pg99, email [email protected] with the subject line 'Self-Exclusion Request' and state your preferred exclusion period — options range from 6 months up to a permanent lifetime exclusion. Your account will be suspended within 24 hours, all marketing communications will stop, and re-registration will be blocked for the duration of the exclusion. Visit the Responsible Gaming page on pg99 for the full overview of available player protection tools.

pg99 customer support is available 24 hours a day, 7 days a week. The primary contact method is email: [email protected]. For responsible gaming requests, account recovery, or urgent payment queries, include a clear subject line describing your issue so the team can prioritise your case. Most queries are responded to within a few hours; urgent matters such as responsible gaming requests are handled as highest priority.
Why pg99

What Makes pg99 Stand Out

Instant Local Payments

Deposit and withdraw in BDT within minutes using bKash, Nagad, Rocket, or Upay — no international card required and no hidden conversion fees on your end.

Live Cricket Betting

In-play markets on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with live odds that update ball by ball — the most popular feature among our Bangladeshi players.

SSL-Secured Platform

Every page on pg99.vu is served over HTTPS with full SSL encryption. Your account credentials, payment details, and personal data are fully protected at all times.

Mobile-First Experience

pg99 is fully optimised for smartphones — no app download needed. Open pg99.vu in any mobile browser and get the full casino, sportsbook, and live dealer experience on the go.

24/7 Support Team

Our dedicated support team is available around the clock via email at [email protected]. Whether it is a payment query at midnight or a bonus question on a BPL match day, we respond fast.

Responsible Gaming Tools

pg99 provides deposit limits, session time reminders, cooling-off periods, and self-exclusion options to help every player maintain a healthy relationship with gambling. 18+ only.

Still Have a Question?

If you could not find the answer you were looking for in the sections above, our support team is ready to help. Reach out any time — day or night — and we will get back to you as quickly as possible.

Email us at: [email protected]

Please include your registered mobile number or username in your message so we can locate your account quickly.

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Explore Everything pg99 Has to Offer

From BPL cricket betting to live dealer tables and hundreds of slots — pg99 is Bangladesh's destination for real-money online gaming. Log in now or browse what's available.

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