Gambling at pg99 is meant to be an enjoyable form of entertainment — not a way to make money, solve financial problems, or escape stress. We provide a full suite of tools and resources to help every player stay in control, every session.
At pg99, responsible gaming is not a policy checkbox — it is a core part of how we operate. We believe that every player in Bangladesh deserves a safe, fair, and transparent gaming environment. Whether you are placing a cricket bet on a BPL match, spinning the reels on a Pragmatic Play slot, or joining a live Evolution Gaming table, pg99 is designed to keep the experience fun and firmly within your control.
The tools described on this page are available to all registered pg99 players at no cost and without any penalties to your account status. Using responsible gaming features is a sign of strength — not a restriction. We encourage every player, regardless of their experience level or betting volume, to familiarise themselves with the options available and to use them proactively rather than reactively.
Gambling at pg99 should always be treated as entertainment with an associated cost — similar to cinema tickets, a meal out, or attending a cricket match. Set your budget before you start, treat any winnings as a bonus rather than an expectation, and never chase losses. These three principles form the foundation of healthy gambling behaviour, and they are principles that pg99 actively promotes across every aspect of the platform.
Our responsible gaming support team is available around the clock. Do not wait — reach out today.
Email us at:
[email protected]Include "Responsible Gaming Request" in your subject line for priority handling.
pg99 provides a comprehensive set of responsible gaming tools. All tools can be activated instantly by contacting our support team at [email protected].
Deposit Limits
Set a maximum deposit amount per day, per week, or per month. Once your chosen limit is reached, no further deposits can be made until the limit period resets. Limits can be reduced instantly; increases take 7 days to take effect as a cooling-off safeguard. Denominated in Bangladeshi Taka (৳) for full local clarity.
Time-Out (Short Break)
Take a structured short break from gambling without permanently closing your account. Time-outs are available in durations of 24 hours, 48 hours, 7 days, or 30 days. During a time-out your account is suspended — you cannot deposit, place bets, or access games. You may still contact support and request withdrawals of existing balances.
Self-Exclusion
Self-exclusion is a longer-term measure available to players who feel they need to stop gambling entirely for a significant period. Options range from 6 months to 5 years, or a permanent lifetime exclusion. During self-exclusion, your account is fully closed, all marketing communications are stopped, and re-registration is blocked for the chosen period.
Loss Limits
Define the maximum amount you are willing to lose across a set period — daily, weekly, or monthly. When your net loss reaches the configured threshold, your account is automatically restricted from further gameplay for the remainder of that period. This tool is especially useful for players who want hard financial boundaries beyond deposit controls alone.
Session Time Limits
Set a maximum duration for each individual gaming session. When your session limit is reached, you will receive an on-screen notification and your session will end automatically. Taking regular breaks helps maintain perspective and prevents the kind of extended, fatigue-driven sessions that can lead to poor decision-making and impulsive betting behaviour.
Reality Checks
Enable periodic pop-up notifications that remind you how long you have been playing and how much you have wagered in the current session. Reality checks appear at intervals you choose — every 15, 30, or 60 minutes — giving you a clear, objective snapshot of your session activity so you can make an informed decision about whether to continue playing or take a break.
Self-exclusion is the most comprehensive protection measure pg99 offers. When you request self-exclusion, the following actions are taken immediately and cannot be reversed during the chosen exclusion period:
To activate self-exclusion, email [email protected] with the subject line "Self-Exclusion Request" and include your registered account email and your chosen exclusion duration. Our team will process all self-exclusion requests within 24 hours, and you will receive a written confirmation once your exclusion is active.
pg99 operates a strict 18+ policy. No player under the age of 18 may register, deposit funds, or participate in any game or betting activity on the pg99 platform. Age verification is mandatory for all accounts and is conducted during the registration process.
pg99 reserves the right to request additional age verification documents — including a copy of a National Identity Card (NID), passport, or birth certificate — at any point during the life of an account. Accounts that cannot be age-verified will be suspended and any funds held will be subject to review.
If you are a parent or guardian and believe a minor may be accessing pg99, please contact [email protected] immediately. We take underage gambling extremely seriously and will act on all reports without delay.
We also strongly recommend that parents and guardians install reputable parental control and content filtering software on shared devices to prevent minors from accessing online gambling platforms of any kind.
Spending more money on gambling than you originally planned, or than you can comfortably afford to lose.
Chasing losses — continuing to gamble in an attempt to recover money you have already lost during a session or over multiple sessions.
Gambling as a way to cope with stress, anxiety, depression, boredom, loneliness, or difficult personal situations.
Neglecting work, family responsibilities, social relationships, or personal health due to time spent gambling.
Borrowing money, selling personal belongings, or taking loans to fund gambling activity.
Feeling irritable, restless, or anxious when unable to gamble, or when attempting to reduce or stop gambling.
Hiding gambling activity from family members, friends, or colleagues out of shame or fear of their reaction.
Repeatedly making unsuccessful attempts to cut down on gambling, or feeling that gambling is out of your control.
These six commitments reflect pg99's genuine, ongoing dedication to player wellbeing — not just compliance.
Mandatory Age Verification
Every pg99 account undergoes compulsory age verification. Players must be 18 or older to register, deposit, or play. Accounts that fail verification checks are suspended immediately.
Free, Instant Protection Tools
Deposit limits, loss limits, session timers, time-outs, and self-exclusion are all available at zero cost, with no account penalties. Activating these tools will never negatively affect your standing at pg99.
Behaviour Monitoring
pg99's platform continuously monitors gameplay patterns for signs of problem gambling behaviour. Where risk indicators are detected, our responsible gaming team may reach out proactively to check in on a player's wellbeing.
No Predatory Marketing
pg99 does not send bonus offers or promotional materials to players who are on a time-out, in self-exclusion, or who have requested to be excluded from marketing. Players in vulnerable situations are never targeted with gambling incentives.
24/7 Support Access
Our support team is reachable around the clock at [email protected]. Responsible gaming requests — including self-exclusion and deposit limit queries — are handled as high priority and processed within 24 hours of receipt.
Transparent Terms
All bonus terms, wagering requirements, and account rules are published in plain English. pg99 does not use hidden terms to trap players into unfair conditions. Clarity and honesty are non-negotiable parts of how we operate.
When gambling stays fun and within your limits, it is a great form of entertainment. Explore pg99's games, learn more about your account, or reach out to our support team — we are always here.
18+ only. Gambling involves financial risk. Please play responsibly. If gambling is causing you harm, contact [email protected].